$2 Short for status – delta doesn’t budge – page 3 – flyertalk forums gas bubble in throat

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While I certainly understand why this would be upsetting to someone new, one needs to be realistic and understand that Delta and other large airlines have several thousand agents to handle the millions of customers they have. There’s no way around the fact that there’s going to be a lot of turnover there and keeping track of all the details and minutiae of the program is going to be challenging for these agents. You will find many similar stories on FT of people getting burned by agents giving out bad info, and it’s really nothing personal or unique to Delta. I’d take this as a learning lesson and not necessarily completely write-off DL. While it might not seem fair, one really needs to learn as much about the workings and details of the program for themselves and should never rely solely on the advice of agents. If you still have questions, FT is an excellent resource as it has passengers with many years of real world experience and actual skin in the game (unlike the agents).Part of the problem also is that agents are under tremendous pressure to handle calls quickly, at least on average. In addition to not having the time to look stuff up, they also seem to be trained to avoid saying "I don’t know." As a result, they make up something to end the call rather than bothering to verify the answer to a question. In fact, I strongly suspect that some agents will make up stuff when then know the correct answer if they fear that giving the correct answer will require more of their time on the call.

AA used to have a 50-mile "grace distance" for using 500-mile upgrade coupons- so if the flight distance was 1,049 miles they’d only require 2 upgrade coupons. If it was 1,051 it would be 3 coupons. (They stopped the grace amount when they stopped requiring any coupons for flights under 500 miles, probably a favorable trade.)

And DL’s MQD calculations can definitely be screwy. I recently flew JFK-SLC in first and SLC-JFK in coach. The coach segment was particularly inexpensive, while the FC segment was probably 2-3x the price of that. But both legs posted with the same MQDs. They clearly know how the fare is built, but the system didn’t seem to care. Frankly, it didn’t matter to me, but if say the ticket crossed 12/31, this could definitely have messed someone up.

Similarly, if you have a mixed ticket with DL-marketed and partner-marketed segments, they need to allocate the dollars to the DL-marketed segment. It’s not clear how they do this (I didn’t bother to try and determine it in my case, as I have way more MQDs vs. MQMs relative to the status thresholds.

MQDs, MQMs, RDMs, medallion status, gold and platinum credit cards, bonus miles that don’t count towards MQMs, MQD waivers, ST elite and elite+, program years, status matches, etc. They really have created a beast of a system that is becoming harder and harder to grasp. For many people grasping the difference between just RDM and MQM in the old system was difficult enough. A previous poster said something like doing simple arithmetic is all that is required, and that OP should have done so. Please, this thing is starting to look the US tax code!Whether its frequent flyer programs or heavy machinery, if you aren’t going to take the time to figure out how it works, you probably shouldn’t be using it. If you aren’t going to invest the time to figure out how to qualify, I don’t see how you would invest the time to reap any of the benefits. I have taken the time to figure out how the program can benefit me by reading through the details and the fine print and as a result, I receive significant benefits and significantly improve my travel experience, but it is a significant investment of time (perhaps one that you could make while sitting on the airplane).

LOL! Are you really comparing the use of something that could maim or kill you if used improperly with a travel company loyalty program? Thanks for the entertainment.It was the only analogy I could think of FF programs have become convoluted, but there are a lot of matters in society, especially financial and insurance products, that have become even more convoluted and that can have significant downside risk (like losing your house) if you don’t understand what you are getting into. Unfortunately, things have gotten to the point where you need to assess the risk of everything you do (no matter how small in the grand scheme of things you think it is) and approach things carefully, like you would heavy machinery. You have to be self-reliant, read the fine print, and double-check everything that is given to you – you cannot assume anything is correct, but also have to balance the time invested with the upside/downside risk. Unfortunately, I have learned the hard way when I spent a few hours coming through a document and found calculations to be off by many thousand and many more hours fighting to get that money and I have see others learn the hard way with much worse penalties.

It was the only analogy I could think of FF programs have become convoluted, but there are a lot of matters in society, especially financial and insurance products, that have become even more convoluted and that can have significant downside risk (like losing your house) if you don’t understand what you are getting into. Unfortunately, things have gotten to the point where you need to assess the risk of everything you do (no matter how small in the grand scheme of things you think it is) and approach things carefully, like you would heavy machinery. You have to be self-reliant, read the fine print, and double-check everything that is given to you – you cannot assume anything is correct, but also have to balance the time invested with the upside/downside risk. Unfortunately, I have learned the hard way when I spent a few hours coming through a document and found calculations to be off by many thousand and many more hours fighting to get that money and I have see others learn the hard way with much worse penalties.