Adorable stay – review of the excelsior house, jefferson, tx – tripadvisor gas in babies that breastfeed


If I could give 0 Stars, I would! We were staying in a room with a Very small TV 12-15 ft. from the bed, making it useless! HORRIBLE wifi, and a tub with no shower stance or curtains!!!! The bathroom was not clean and the bedroom was very dusty. of course no mini-fridge or any amenities that would make your life easier! Very rude staff and lack of management made our stay even worse! The city lost power the afternoon of the first night we were there. 4 hours later around 10, the city got its power back EXCEPT the excelsior! They didn’t have power until afternoon of the next day. I asked the front desk MANY times during the night if he has an update. He kept saying they are working on it, only to learn the started the next morning. When we wanted to speak with their manager, they kept saying she’s not here and we don’t know when she will be in. Since there was a power outage she refused to come in and be responsible! So we were left with rude & clueless employees. The manager was very rude on the phone with my wife and told her she doesn’t want us to ever come back. WORST experience of my life!! I had to go to their chamber of commerce and file a complaint. They helped us get another room last minute somewhere else. Sleep in your cars before getting a room here!!!!

Yes, there was bad weather and a power failure in the wonderful city of Jefferson, Texas at 6pm on Friday, April 6. Swepco, our power provider, was "working on it". (No one on the hotel staff "lied" and claimed the staff was working on it — the staff has no control over a power failure.) It was a hardship for our guests – none of the excellent restaurants had power, and everyone had to drive to nearby cities to eat dinner. The power was restored in most of Jefferson around 11 pm, but then, according to Swepco, a transformer blew out and impacted just a few downtown blocks – including 211 W. Austin Street, home of the beautiful Excelsior House. It also impacted the museum next door, and the alarm kept going off at the museum, disrupting sleep. So it was a tough night for everyone, and particularly upsetting the next morning that Swepco could not provide an estimate of when the transformer would be repaired. All of the guests were very understanding, but several who had booked a 2-night stay were of course not eager to stay another night with no power. So several wanted to check out at 11 am, when there was still no power and no word of when it would be restored. The manager (Nancy, that’s me) was at her home so that she could issue refunds from her home computer(where I had electricity.) The desk clerk would call me from her cell phone to report who was checking out and who was staying. She put me on the phone with this guest, Yazi, who, as you can see by her review was hysterical, abusive and screaming at the desk clerk, whose name is not "Takeesha." I immediately issued Yazi a full refund and asked her to leave the premises. Other guests were eyewitnesses to Yazi’s tantrum in the lobby, and it was upsetting. My only regret is that I didn’t call the police. That someone would write such a vicious review even after receiving a full refund — well — it’s unfortunate. (The hotel certainly can’t seek refunds from Swepco.) Built in 1858, the Excelsior House is the oldest hotel in continuous operation in Texas. It is a historic treasure that has welcomed Presidents, poets and wonderful guests for 160 years, and we look forward to many more. By the way, the power did finally come back on Saturday around noon, and the weather cleared up, and everyone who stayed was glad they did. And so were we. Thank you.

We stayed in the President Hays room, it was a very beautiful and comfortable room. There are signs of updates and maintenance needed, such as wallpaper beginning to peel, broken, pitted grout in the shower, cobwebs in the corners.However, we enjoyed the room. We have stayed in this hotel several times over the years as it is so rare and classic. We have also enjoyed the breakfasts over the years, but not this time. We were served in the sunroom, a little disappointing because the grand dinning room is so beautiful. The breakfast consisted of fresh juice, coffee, sliced fruit, scrambled eggs, ham, grits and mini biscuits and muffins. A real biscuit would have been so very much better than these mini biscuits, and the ham/eggs and fruit was good. However, the grits were awful. My wife and I enjoy grits, but these were just the worst we have ever had. The cook added some sauce or flavoring that was just terrible, tasted like old fish. Really disappointing compared to other years we had enjoyed the breakfast. For $12.99 a person, I expect it all to be great! It wasn’t.

We stayed one night in January in the middle of a rare winter arctic blast. It was 9 degrees overnight with snow, sleet, ice mixture. We stayed in room 212, The Grant Room, in the original, historic section of the building. The night we arrived, the Garden Club put on a home-made chili supper, which was great! All you can eat chili, all the fixings, drinks and dessert for $10 right there in the dining room. Getting to our room, we found it was large, very clean, the beds comfortable and the Wi-Fi was decent. Unfortunately, the only heat was provided by a window AC/Heater and it was just barely enough to keep up with the temp outside. About 3:00AM, the toilet no longer worked and there was no water from the sink faucets or shower – the water lines had frozen. Evidently the lines run along an outside wall or something as the room was chilly, but certainly not freezing cold. The next morning, we got up early and went down to the lobby where Phyllis greeted us and after telling her about the water lines, she made a working bathroom available for us. She had fresh hot coffee ready and we spent the next hour swapping stories and learning the history of the hotel. Phyllis was a joy to visit with and just could not have been nicer or more accommodating. Despite the water & heat troubles, we considered it part of the adventure of staying in a 150+ years old hotel and really enjoyed our stay. Will stay here again the next time we’re in the area and swap more stories with Phyllis.

This was our first stay at the Excelsior House. The employee that checked us in was super-friendly and even showed us around the property, giving us the history of the hotel and showing us pictures of its early days. We enjoyed complimentary hot coffee both that evening at check-in as well as the next morning when we awoke. I was thrilled with our room. It was clean and beautifully furnished. The bed was comfortable and the linens were heavy. We enjoyed a very peaceful night with no noise from the hallways. We stayed in room #201 which I believe was the furthest from the desk, so the wifi was hit & miss (mostly miss). But that wasn’t a deal-breaker for us. We just used data for the short time we needed the internet. And those stairs can be steep but we navigated them just fine. It’s an old building. For posh & polished perfection a chain hotel might be in order. But for the quaint beauty & comfort, The Excelsior House fit the bill for us perfectly. Beautiful hotel, beautiful room, restful sleep. Will definitely be returning!