Avoid at all costs – review of smith’s ferry services, road town, british virgin islands – tripadvisor gas leak in house

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My wife and I thought it would be fun to get electricity 4th grade powerpoint away from the normal tourist crowd in St. Thomas and adventure over to Tortola, where we could be with more of the locals. Smiths Ferry had the only times that looked good to us so we booked online. When we got to the Ferry port in Charlotte Amalie, the lady at the counter said all morning ferries had been cancelled! She luckily went next door and booked us through Road Town Fast Ferry (a much better company). Our return ticket was for a ferry out of Road Town for 11:00 AM. We went to the ferry counter in Road Town. Guess what?! All ferries were cancelled out of Road Town that day with no warning. The only other ferry available was out of the West End a couple hours later. The Smiths Ferry lady was very rude and acted like it wasn’t a big deal. Avoid yourself the hassle and go with Road Town Fast Ferry instead. They were gas prices going up reliable. The whole trip to Tortola was definitely not worth it. Nothing to see there. The ferry tickets were expensive at $60 roundtrip plus $30 per person for taxes. It ended up costing $180 for two people just to spend 2 hours on a really crappy island. More Show less

I have to travel monthly to BVI from states and continually hear about bad experiences with this company! Recently i had to use the and had bad experiences on BOTH ends of my round trip ticket from St Thomas. On way there, they moved the schedule up 1hr 15 min! I almost missed the ferry! They THREW all of the bags onto the bow of the boat across a 3-4 ft gap. Bags not thrown TO someone, simply thrown on boat! Nothing was covered to protect from spray. Boat smelled horribly grade 6 electricity experiments of diesel inside, and the interior was shabby. Upon arrival at Road Town (after a stop at West End), the boat could not immediately dock as there was a throttle control problem at helm. (I am a boat captain, and watched the deckhand get out the tool box and hold throttle in place with a screwdriver as we made numerouse cirlcles and approaches to dock). On return trip, I had prepurchased my date and time of departure from Road Town, i was told there was not an 11:35 ferry as scheduled (and as noted on my ticket) but a 2p. I argued i had purchased this time due to flight departure and needed to get to airport. After going back and forth, they arranged a taxi, which I was told would be a $12 fee to West End, to pick up the ferry that would have originally departed Road Town, but was cancelled due to low passengers counts??! After some heated discussion with ferry personnel, the 7 passengers that weren’t important enough to be ferried from Road Town were taxied to West End to catch ferry. In the end, the ferry Road Town Fast ferry that departed Road Town after our original ferry departure, made it to Charlotte Amalie before us and we had to wait almost 1 hr to depart vessel, with many people missing flights (as i later saw at airport). i will hopefully NEVER have to use this ferry gas density service again, and i would HIGHLY recommend ROAD TOWN FAST FERRY! Its direct and costs the same, with bigger and nicer boats with a bar!!

We arrived into STT yesterday (Tues 13 Jan) and got electricity outage sacramento to the ferry terminal to take a ferry to Road Town, BVI. Had two choices – the Native Sun 4:15pm regular ferry or Smith’s Fast Ferry at 4:30pm. On the advice of some locals, we bought ticket’s for Smith’s. 4:15pm saw the large Native Sun ferry leave on time. Open deck on top so could have sat outside. Not at all crowded. At 4:35pm our ferry arrived – a small dingy enclosed ferry. Bags were thrown on board at the back (for West End passengers) and at the front (for Road Town passengers). We all boarded – fairly full. Then we were told the ferry was going to drop some passengers off at a cruise ship. only 5 mins delay…. Took over 20 mins as we couldn’t dock at the cruise ship dock immediately as one cruise ship was departing. We got on our way from St Thomas at 5:10pm. Half way into the crossing, we had a transmission problem and had to reduce power – I think one of the two engines went out. So then we limped along at normal speed. Got to West End and most people got off, which took a long time. Eventually at 6:45pm we got into Road Town. On the positive side there were only 6 of us on the ferry at this point, so Customs/Immigration was fairly fast – but had there been a full ferry it would have taken an absolute age t gasthuys. Oh, and there was no water in the toilets… not only not for hand washing, also not for toilet flushing… So our 50 min ferry crossing took over 2 hours – would have been MUCH faster on Native Sun. My advice – take the first ferry you can!