Comfortable hotel requiring better management – review of holiday inn plovdiv, plovdiv, bulgaria – tripadvisor wb state electricity board recruitment 2015

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We had booked 2 nights at this hotel but, on arrival day, had had a terrible journey – very long and on awful roads across the mountains, full of pot holes. We had had no food since breakfast and didn’t arrive until after 10.30pm, tired and hungry. Relief when we got go the hotel and I asked if we could still get something to eat. I got a giggle from the girl on reception and something like she didn’t think so. We started the check in process but it seemed to be taking for ever at which she point I noticed she had a badge saying ‘trainee’. I saw someone serving in the restaurant just behind at the point she asked for my credit card. My partner had been unloading the car and as he appeared I asked him to give her this (apparently the card was not required anyway as we had used it to make the booking), whilst I went to see if we could just get something like soup to eat. This was about 10:45, but the waitress went to the kitchen and returned to say the chef had gone home. I later understood they were supposed to be serving until 11pm: very annoying under the circumstances! He had gone home early!

Returning to the desk it… Sent from my iPad Begin forwarded message: From: "wendy.anthony09" Date: 13 May 2018 at 22:27:21 EEST To: "wendy.anthony09@googlemail.com" We had booked 2 nights at this hotel but, on arrival day, had had a terrible journey – very long and on awful roads across the mountains, full of pot holes. We had had no food since breakfast and didn’t arrive until after 10.30pm, tired and hungry. Relief when we got go the hotel and I asked if we could still get something to eat. I got a giggle from the girl on reception and something like she didn’t think so. We started the check in process but it seemed to be taking for ever at which she point I noticed she had a badge saying ‘trainee’. I saw someone serving in the restaurant just behind at the point she asked for my credit card. My partner had been unloading the car and as he appeared I asked him to give her this (apparently the card was not required anyway as we had used it to make the booking), whilst I went to see if we could just get something like soup to eat. This was about 10:45, but the waitress went to the kitchen and returned to say the chef had gone home. I later understood they were supposed to be serving until 11pm: very annoying under the circumstances! He had gone home early! Returning to the desk it appeared that a Bulgarian couple had ‘pushed’ in at reception. Mark hadn’t understood what was being said so they had managed to get checked in first! Of course this also took ages. When I complained and said we were in the middle of being checked in he said very aggressively, ‘what is your problem?’ I explained we had been travelling all day and were in the middle of being checked in and he said, ‘just go home!’ and continued to be very unpleasant. I know this guy’s behaviour cannot be considered to be the hotel’s fault, but the situation wouldn’t have arisen had the receptionist checked us in first. It seemed, as a Bulgarian, he got preferential treatment from her. 25 minutes later we finally got in our room to find that the electricity wasn’t working with our room card. We rang downstairs and were told someone would come up. Another wait for someone to come up and agree there was a problem. Then a wait for new cards and a room change! A total of 40 minutes from parking to being installed in our room! (And no dinner!) Unfortunately, although the worst, these weren’t our only issues. We obviously went to breakfast quite… More Show less