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Payment must be made through Paypal within 7 Working days of the auction ending. If sending payment by cheque/postal order, cheques/postal orders must be received within 3 working days of the auction ending (as cheques take 7 working days to clear), please send payments to address on your ebay invoice. NaturalFigures will dispatch items using Royal Mail posting, once payment has cleared. No postal insurance is offered. Please note that we reserve the right to send any item via Royal Mail Recorded Delivery or Royal Mail International Signed For Delivery.

We dispatch items within 24/48 hours (except weekends), then usual postal service timescales apply. If items are purchased and payment has cleared before 8 am Monday to Friday, we will make every effort to post your order on that day. Please note that we do not post on weekends.

We currently offer a combined postage discount for multiple items ordered together, however this only applies to customers who pay for items altogether not separately, please email us before paying and we will combine your order. (please note that we can not combine or discount once items have been paid for).

If you are not entirely happy with your purchase we will offer you a refund, excluding postage and packaging. You must return the item within 14 working days of the purchase date (21 working days for overseas customers). Please return items to address on paypal packing slip / or ebay invoice. The item must be in it’s original condition complete with tags and packaging. We reserve the right to refuse items where it is apparent that this has not been done.

When opening the garment packaging (clear bag with item number and size sticker on front). Please take care not to rip the resealable bag (there is a resealable strip at one end). These items are packaged by the manufacturers and packaging cannot be replaced.

IF you are returning the item it is your responsibility until it reaches us, we therefore advise you to pay for extra insurance or recorded delivery. Please include your user id and the item number on all returns. Please allow 48 hours for your refund to be processed via your payment method (please view our office hours above).

We dispatch items within 24-48 hours (except weekends) of order placed and payment recieved, then usual postal service timescales apply. If items are purchased and payment received before 8am Monday to Friday we will make every effort to post your order on that day. Please note that we do not post on weekends

Orders are normally dispatched the following working day, and sent via Royal Mail First Class post. Delivery should be within 5 working days. However we rely on Royal Mail and this cannot be guaranteed. If you require urgent delivery please view the Next Day delivery option below.

If you require this service please email me before paying for your item. I will then add the additional £1.00 onto your order total, for you to then pay with. Orders are normally dispatched the following working day, and sent via Royal Mail First Class Recorded post. Delivery should be within 5 working days, however we rely on Royal Mail and this cannot be guaranteed. This service offers electronic tracking. A signature will be required upon delivery.

If you require this service please email me before paying for your item. I will then add the additional £4.95 onto your order total, for you to then pay with. Payment in full (including the additional postage charge) needs to be received before 8am for the item to be posted on that day. This service offers electronic tracking. A signature will be required upon delivery.

If you require this service please email me before paying for your item. I will then add the additional £6.95 onto your order total, for you to then pay with. Payment in full (including the additional postage charge) needs to be received before 8am on the Friday for the item to be posted on that day. This service offers electronic tracking. A signature will be required upon delivery.

If you require this service please email me before paying for your item. I will then add the additional £3.70 onto your order total, for you to then pay with. Orders are dispatched by Royal Airmail International signed for delivery and although delivery can be much sooner, you should allow up to 15 working days. All items are tracked until they leave the UK and in some cases on arrival in the destination country. A signature is required upon delivery.

If you require this service please email me before paying for your item. I will then add the additional £4.50 onto your order total, for you to then pay with. Orders are dispatched by Royal Mail Airsure delivery. Airsure mail receives priority handling in the UK and abroad, however airsure is not a guaranteed courier service. Items are tracked until they leave the UK and then the item is handed over to the destination country’s postal service as a priority item and in some cases items will be tracked upon arrival in the destination country. A signature will be required upon delivery.

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

If you require this service please email me before paying for your item. I will then add the additional £3.70 onto your order total, for you to then pay with. Orders are dispatched by Royal Mail International Signed for delivery and although delivery can be much sooner, you should allow up to 15 working days. All items are tracked until they leave the UK and in some cases on arrival in the destination country. A signature is required upon delivery. Deliveries outside Europe may be subject to import duties or taxes.

If you require this service please email me before paying for your item. I will then add the additional £4.50 onto your order total, for you to then pay with. Orders are dispatched by Royal Mail Airsure delivery. Airsure mail received priority handling in the UK and abroad, however airsure is not a guaranteed courier service. Items are tracked until they leave the UK and then the item is handed over to the destination country’s postal service as a priority item, and in some cases items will be tracked upon arrival in the destination country. A signature will be required upon delivery.

If you are not in at the time of delivery of your package, or the package is too large to fit through the letterbox. Don’t worry! The postman will leave a card asking you to collect your package from your local post depot (You will need to take proof of identification and the card to collect your item). If you are unsure contact the courier direct as you may be able to arrange a re-delivery. Parcels are sometimes left with a neighbour if you were out when delivery was attempted.

If you are not in at the time of delivery of your package or the package is too large to fit through the letterbox. Don’t worry! The postman will leave a card asking you to collect your package from your local post depot (You will need to take proof of identification and the card to collect your item). If you are unsure contact the courier direct as you may be able to arrange a re-delivery. Parcels are sometimes left with a neighbour if you were out when delivery was attempted.