Fantastic condo just 30 meters from the bea… – vrbo power usage estimator

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That is where our experience went south. We woke up on day two with no water in the building. Wasn’t the end of the world since we planned to be out and about for the day but had we not it would have been very irritating! Turns out the building water tank needed a refill. Tayna was quick to respond and when we got home that night we had water once again.

When we departed on Wednesday I realized I accidentally left a dress hanging to dry on the closet doors in the master bedroom. I immediately contacted Tayna to let her know. She said she would look for it. She claims it was no where to be found but I know for a fact the dress did not make it back in my bags as I had unpacked them all and washed several loads of laundry. I am not certain Tayna took it herself but know that someone had been in the unit and took it before she returned Friday with the cleaner. SO disappointing!

The last straw was upon arriving home I received an email from Javier that confirmed we were to receive our security deposit minus a $40 charge for an overage on electricity. I promptly emailed him to let him know I was displeased and he NEVER responded.

The property is in reasonable condition within a few minutes walk to 5th Avenue with restaurants and bars. Also only 1 minute walk to beach. The beach in front of property was crowded but less so if you walked 10 minutes away. It can be noisy at night time due to parties held at resorts on beach but we only noticed on one night. There is security around the property so complex appears to be secure

Our problem was with the owner due to electricity charges. We were advised by Tayna, the property manager, on check in that we had an electricity usage allowance of 200kwh for the week, to minimise a/c use (limit to night use only and other times use ceiling fans which consume far less electricity) so we stay within allowed limit. Our issue was the ceiling fan in main bedroom was not working which we pointed out immediately. Tayna advised us to use the a/c and advised owner to make an extra allowance on the 200kwh we were initially given. We only used the a/c in both bedrooms at night, despite the heat, to minimise electricity usage.

After many requests to get ceiling fan fixed – it was fixed night before our departure (after 6 nights). Tayna advised we would not be charged if we went over our electricity usage. On a note she left 15 mins before we checked out she confirmed that she had allowed an extra 100kwh for electricity usage but that we were slightly over 300Kwh for the week but again advised we would not be charged due to ceiling fan being broken. Tayna confirmed this in an sms as well after we departed. So we were very surprised & unhappy after these confirmations the owner decides to charge for extra electricity usage by deducting from our deposit (this was only deduction – we left property in good order). The charge was only small amount but that is not the point. If you have a predetermined electricity usage then all electrical appliances should be working. If you are advised more than once by property manager that due to the property not being perfectly functional that you will not be charged due to faulty equipment, then you should not be charged. If you cannot rely on such advice what else can you not rely on?

We arrived at the condo in less than 45 minutes after following the spot on directions given by the car rental attendant. As we drove up to the condo, the white sands were a glorious site. The condo (rental #749319) was as advertised on Homeaway.com. Although I left my tape-measure in the states, the condo was as listed, dang close to 30 meters from the beach. A hop, skip and a jump across the street and our toes were in the sand. The condo is on the northern edge of the beachside properties in Playa which made it a little quieter, a little more simplistic, and a lot more relaxing. But, we were also only a five minute walk to Fifth Avenue which is miles long and filled with restaurants, clubs, shopping (including many American brands), and yes, Starbuck’s. While finding the “just right” condo took a great deal of time researching, studying maps, reading reviews, etc… the booking process was simple, efficient, and legit. The condo itself was nice and clean and had all the amenities that we could possibly need. The pool is lovely and the whole building is kept very clean. The deck was a great outdoor space for sitting and enjoying the warm weather. While the ocean view is very limited, you can move a chair to the side of the deck and enjoy your coffee, an ocean view, and some sea air. Javier has a very nice place.

We, as before mentioned, arrived in Playa early (it was just 7:30 a.m.) so the property manager couldn’t be there to let us in. No problem, there was a simple building code, and then a key box with another code that provided us access to the condo, easy-peesy. By 8:00 a.m., we were sticking our toes in the ocean.

By 10:00 a.m. we were starving. Fortunately, Tayna-the Property Manager, had stopped by and given us directions to a local grocery and a large chain supermarket called Mega just steps from each other. We hopped in our car and drove the mile or two to the store. The local grocery had avocados the size of softballs for less than $1.00, freshly made chorizo, and every kind of authentic Mexican spice and ingredient available for pennies. The Mega (Av. Constituyentes esq. Av. 30 Norte, Gonzalo Guerrero, 77720 Playa del Carmen, Q.R., Mexico) was much like a Super Target or Walmart and was a great place to load up on vacation staples like Mexican Coke, Cojita Cheese, Tortillas, Milk and of course, Tequila (they also have a grapefruit soda that is delish).