Fire chief (hy-c) honors warranty, drops…. jury is still out hearth.com forums home electricity merit badge pamphlet

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Last year, I did not have luck with the FC1000. So after call after call and a ton of emails, HY-C flew 2 individuals out to my house to review my setup. After reviewing the setup, it was recommended that I have a return air duct installed and they were willing to pay the bill. Let’s just reflect… I bought their entry line unit and not only did HY-C fly 2 reps out to my house, but they were also willing to pick up the tab for ductwork to be installed? What company does that? One that has invested gas under 2 dollars a ton of $$$ into the market and is willing to do everything they can to keep the reputation they have established over the years.

Fast forward… After a lot of back and forth, it was determined that my house did not have that extra space or a proper location to install a return duct that was not going to cost 2x as much as the unit that I had purchased. So after some back and forth, the rep I was dealing with, offered a deal that I could not pass up to upgrade me to the FC1500. I believe this option was offered as HY-C had visited my location and had a lot of data and wanted to see how the FC1500 would perform.

Fast grade 9 electricity unit test forward… HY-C claims 12hr burn times, with outside temps under 35F, I have yet to achieve 8+ hours burning 2 and 3-year-old oak (I believe others have been able to hit 10hrs). Once again, HY-C offered to schedule another visit (once again, standing by their product). Well plane ticket purchased, hotel booked…. and then I discovered the unit had electricity basics a crack. I emailed my contact on Superbowl Sunday and 20 mins later received a response. Without debate, HY-C stated they were standing by their product and sending out a replacement unit. A replacement unit was shipped out via 2-day delivery and the shipping company just dropped the ball. So HY-C shipped out another unit, with a different carrier and the replacement unit arrived today. With the replacement unit, the first thing I noticed was the suggestions I had previously provided regarding shipping packaging was addressed.

Last year, I did not have luck with the FC1000. So after call after call and a ton of emails, HY-C flew 2 individuals out to my house to review my setup. After reviewing the setup, it was recommended that I have a return air duct installed and they were willing to pay the bill. Let electricity in india travel’s just reflect… I bought their entry line unit and not only did HY-C fly 2 reps out to my house static electricity definition physics, but they were also willing to pick up the tab for ductwork to be installed? What company does that? One that has invested a ton of $$$ into the market and is willing to do everything they can to keep the reputation they have established over the years.

Fast forward… After a lot of back and forth, it was determined that my house did not have that extra space or a proper location to install a return duct that was not going to cost 2x as much as the unit that I had purchased. So after some back and forth, the rep I was dealing with, offered a deal that I could not pass up to upgrade me to the FC1500. I believe this option was offered as HY-C had visited my location and had a lot of data and wanted to see how the FC1500 would perform.

Fast forward… HY-C claims 12hr burn times, with outside temps under 35F, I have yet to achieve 8+ hours burning 2 and 3-year-old oak (I believe others have been able to hit 10hrs). Once again, HY-C offered to schedule another visit (once again, standing by their product). Well plane ticket purchased gas bubble retinal detachment, hotel booked…. and then I discovered the unit had a crack. I emailed my contact on Superbowl Sunday and 20 mins later received a response. Without debate, HY-C 66 gas station near me stated they were standing by their product and sending out a replacement unit. A replacement unit was shipped out via 2-day delivery and the shipping company just dropped the ball. So HY-C shipped out another unit, with a different carrier and the replacement unit arrived today. With the replacement unit, the first thing I noticed was the suggestions I had previously provided regarding shipping packaging was addressed.

The FC1500 (and assuming the FC1700) does output a ton of heat and can go from a cold start to heat output within 30 to 40 minutes. However, in my case, you have to reload the firebox every 7 hours Which is no where close to the marketed up to “12 hours”. I strongly suspect this is because of the draft blower, which in theory burns more wood as it is a forced draft rather then a natural draft, which the Tundra setup has.

At 7 hours, I have consistently found that the distribution blower is no longer cycling enough to keep the house warm. With that said, I wouldn’t consider my house old (built gas in oil tank in 77), or not well insulated as I have had the house measured for leaks when I first purchased. I am under the impression that the electricity symbols ks2 FC1500 is the correct size for my ~2,000 sq/ft.

In the end, until HY-C can provide a solution to achieve a longer burn time (real heat output), I cannot justify the time switching out a furnace with the same unit, only to potentially having the same result. Further, after close inspection of the firebox after 90 days of use, besides the crack, the stainless steal heat shields on the left, right and rear are completely bent and warped, I honestly don’t see how this firebox could survive more than 1 season. The lower front primary air tube is deformed and has the appearance that it is rusting away.