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Terms and conditions of the sale Unless otherwise stated in the item description, your order will be sent by a courier company such as DPD or Royal Mail. If you are not in when they try to deliver, they will either leave your goods in a safe place, or usually leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. If there is a safe place where the items can be left (eg ’round the back’ or ‘in the garage’), please let us know at the time of ordering. You’ll be given a chance in the checkout procedure to leave instructions that we will pass on to the carriers, although please note that we cannot guarantee they will always adhere to them. Please note that for some large or heavy items, it may be impractical for carriers to deliver to a specified point and may limit delivery to kerbside.

We can usually deliver to all areas of mainland UK and Northern Ireland, however some items may incur an additional charge for Northern Ireland and Scottish Highlands. Please request a price for delivery outside of Mainland UK, we can however decline to send to these parts of the UK at our discretion.

1) Very occasionally, things can go wrong with Next Day Delivery. We have about 99% success rate, but sometimes circumstances beyond our control will make it impossible for our couriers to deliver next day. So we can never 100% guarantee delivery. In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not of itself entitle you to cancel your order.

To ensure that you get your Next Day order next day, please place two separate orders. Alternatively, contact our customer service team before you place the order and we’ll let you know if we can ensure that your Next Day order is not held up by other items on your order.

Some products are marked ‘Sameday despatch by first class post’. Royal Mail say that 90% of first class post deliveries will arrive next day and this matches our experience. Larger orders for first class post items may be sent by courier to ensure reliable delivery.

If you order more than one item, items with a faster delivery time may be delayed (unless you have paid extra for Next Working Day Delivery, in which case we will either deliver everything Next Working Day, or we will split your order so that the product for which you have paid for Next Day Delivery will be delivered next day).

– Before you sign for the goods, please inspect the product inside the box to ensure that everything has arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place. See ‘Damaged Items’ below.

Please do. There is a box for "Delivery Instructions" when you place your order. Our couriers are usually very helpful. However, they can’t always guarantee to deliver to any particular part of your property – with large orders (for example hurdle fence panels) it may not be possible to take them round the back.

If you request delivery on a specific date, we will usually be able to attempt to deliver on that day, however we’re dependent on our carriers and therefore we cannot absolutely guarantee delivery on a specific date. For this reason, we’d rather you didn’t take a day off work to wait in for the couriers: a better alternative is to have the order sent to a work address.

You can cancel your order in writing at any time up to the end of 60 working days after the goods arrive. If your order has already been despatched, or we are not able to prevent the despatch of goods, you can always return them under our 60 day returns policy (see below). If you cancel an order before despatch, we will give you a cancellation number which you should retain in the event of any subsequent enquiry. That number is your proof that you have cancelled the order.

Items ‘made to order’ cannot be cancelled. ‘Made to order’ or ‘bespoke’ items will usually be described as such on the website. In addition, anything where you are specify for example a colour or size that is not described on the website is ‘made to order’. For more information on items ‘made to order’, see ‘Returns’.

If you’ve ordered more than one item, please check the contents of your delivery and compare it with our packing note to ensure that all goods have arrived. You must notify us by email or phone within 24 hours if something hasn’t arrived. Note that if you’ve ordered more than one item, we sometimes send by more than one courier, possibly on a different date, but this should be marked on your packing slip.

We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order be delayed or fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems. (Please note that our liability does not extend to providing compensation for late or failed deliveries.)

So, if you’re not happy with anything you’ve bought, you have 60 days to return it to us. Simply open a returns request in the resolution centre and send the item back to us. We’ll give you a complete refund including any standard cost of delivering the items to you. It is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.

If you do think you might want to return any goods, please don’t use them outside or test them in a way that you wouldn’t be able to in a shop. If the original packaging is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don’t open the packaging. Otherwise, don’t hesitate to open the packaging to inspect the goods, but please don’t dispose of the packaging until you’re sure you want to keep it.

Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, please an eBay resolution center case to notify us of any damages or shortages.

All our products have at least a two year manufacturer’s warranty (except in certain circumstances for bulbs and heating elements). Faults are very rare, but if you consider an item to be faulty please call us immediately. We may be able to help solve the problem over the phone. If the item needs to be returned for inspection, please check with us how the item should be returned. Faulty items will be repaired or replaced.

In the unlikely event that a product develops a fault once you have received it, we will at our discretion either repair it, replace the faulty part or offer a refund but we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.