Frustrations with edm network infrastructure forums electricity dance moms song

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We’re in a situation where we would like to migrate our 300+ switches to SW 6.2 to take advantage of the improvements to ADAC/LLDP-Med etc. However I feel like I am a constantly frustrated with the issues I experience with EDM. Yet, when I raise these issues with Avaya Support, my frustration levels grow even more.

1. I don’t mind moving to EDM, however I feel like it’s still an unfinished product that hasn’t been thoroughly tested in the ‘real world’. That being said, i’d be happy to test it if we could still use JDM, but don’t lock us into using EDM when it’s not properly finished (ie SNMP trap receivers missing in EDM). An another example of this, in EDM Edit > Diagnostics > Topology > error appears even on a factory defaulted switch

2. EDM only supports IE7 and Firefox 3.0, therefore whenever you try to log a case, Avaya support will only look at it if you can replicate the problem on IE7. Which makes me think, how can you release SW code in 2011 but only support a browser released in 2006.

3. From previous readings EDM running locally on the switch (On-Box) will be replaced by COM that will run as "off-box", however at the moment it is running on-box and we have found this puts extra load on the hardware (we use only 55xx & 56xx) and in turn slows down the web-gui making it frustrating to administer.

4. a. My biggest bug-bear at the moment is to do with how VLAN & Port Members are displayed in EDM. The column width for port-members is automatically resized to show every port member that is configured on the biggest (most configured) VLAN. This is another demonstration that EDM was never ‘tested’ in a ‘real-world-environment’ because once you have a stack with a number of switches >3 and you have various ports configured, you will see that the column width expands past the screen and you have to scroll a fair distance to see the rest of the columns.

b. Second to that, once the column width is rather long, the vlan port members popup box stops appearing. This is because the column width is so long, that the middle of the column is no longer in the middle of the screen. Avaya support have closed my case with a ‘FIX’ (not a work around) saying that this is by design and therefore to get pop-up box to work, you must center the scroll bar to the middle of the column. This makes me super frustrated, does anyone else share the same frustration or are we alone on this one ? If you haven’t seen it, please test it and share your thoughts.

COM is another frustration for us. We have it installed, configured and licensed however there are still bugs that Avaya Support are trying to sort out. So until they sort them out, I won’t have time to test or use the trial copy to setup a seperate ‘test’ server.

Here we all use 2x 22" 1680×1050 which is not as big as your 24", but it all depends which switch stack we connect to and how many port members are configured. We can get around the issue by resizing the column or shifting the scroll bar to the middle of the window, but in a real world environment I think it is more pratical to limit the cloumnwidth so that you don’t have to scroll. It would be a "win win" situation!

No problems. Yes we have ADAC configured and working fine on our Cisco phones. However, we have only tested this on FW 6.0.0.13 & 6.2.3. ADAC has built in QoS settings which seems to work well. We have looked at but haven’t played with the Energy Saver function. At the moment we have screen idle timeout configure via the UCS server.

Also from my experience, don’t enable DHCP Snooping, Dynamic ARP Inspection or IP Source Guard. We have a number of cases opened regarding these security features that don’t seem to work, for example DHCP snooping blocks a phone from registering even though its on a TRUSTED port and on a VLAN with DHCP Snooping Disabled. But thats a topic for another thread

Just for clarifications, We have two versions of EDM. On-Box and Off-Box. On-Box is when the Web Server resides on the device (Ethernet Routing Switch) and you access the on board web services to make configuration changes. Off-Box is part of Configuration and Orchestration Management (COM) in which the web services is performed by the COM Server and SNMP is the mode of communication for Configuration Changes (just like JDM used SNMP). In the initial versions of EDM the resources used to perform the web services were not optimized there for you experienced slow response times. As you mentioned there has been enhancements to the response time and Avaya will continue to optimize EDM On-Box. Now also as mentioned by others, COM with EDM Off-Box is faster than EDM On-Box. But going forward we will not replace or remove EDM On-box functionality. Like many have suggested if you have tried using COM 2.3 it will remove many of the frustration from slow response time you experience with EDM On-Box

Quote from: int21h on November 15, 2011, 09:05:41 PM 4. a. My biggest bug-bear at the moment is to do with how VLAN & Port Members are displayed in EDM. The column width for port-members is automatically resized to show every port member that is configured on the biggest (most configured) VLAN. This is another demonstration that EDM was never ‘tested’ in a ‘real-world-environment’ because once you have a stack with a number of switches >3 and you have various ports configured, you will see that the column width expands past the screen and you have to scroll a fair distance to see the rest of the columns.

b. Second to that, once the column width is rather long, the vlan port members popup box stops appearing. This is because the column width is so long, that the middle of the column is no longer in the middle of the screen. Avaya support have closed my case with a ‘FIX’ (not a work around) saying that this is by design and therefore to get pop-up box to work, you must center the scroll bar to the middle of the column. This makes me super frustrated, does anyone else share the same frustration or are we alone on this one ? If you haven’t seen it, please test it and share your thoughts.