Getdataback data recovery software faq – runtime software products gas prices going up in nj


A. GetDataBack is searching your hard drive to find one of the FAT (File Allocation Table). If no FAT is found GetDataBack will attempt the recovery without this information. In this case the possibility of bringing fragmented parts from all over the drive together gets smaller.

Fragmentation in NTFS should not effect the results of the recovery. Information about a file’s allocation is stored in a MFT entry (other than with a FAT file system, where this information is stored in the FAT). If the file shows up in the recovery tree, it should be recoverable. If it does not contain the expected data, you should review your selection of the file system.

A. No, if the BIOS is not recognizing the hard drive, our software is not able to perform a recovery. Please make sure that the connections, jumper settings and controllers are okay. If the hard drive is still not recognized, try to connect it to another computer and see if it gets recognized there.

A. GetDataBack is a solution for software related problems, it cannot help you with failed hardware. A disk error is a sign for a hardware problem. We recommend to stop working with the corrupted drive until you make a disk image. (Every try to access data can increase corruption!) After successfully creating an image you can use the image file as an input for GetDataBack.

In Step 2 be sure to choose the file system which contains the most applicable information to perform the recovery on. You can compare the file system quality by viewing the details in the right window. Pick the file system with the highest number of "data matches". Another indicator for better file system quality is the percentage rating on the right side of the graphic below. Before you register, please test enough files to be sure you are satisfied with the results of the recovery.

• GetDataBack is searching your hard drive to find one of the FATs (File Allocation Tables). If no FAT is found GetDataBack will attempt the recovery without this information. In case of fragmented files, the chances of bringing all parts together gets smaller. However, only a fraction of the recovered file is usually affected by this problem. Another FAT related problem can occur if GetDataBack find a FAT that is not the file system’s FAT. In this case GetDataBack uses misleading allocation information.

Regarding point 1 you should check the beginnings of the bad files with a hex viewer (you can use DiskExplorer for that)). Compare these file starts with the starts of the same type of files that are readable. The file starts should look "similar". If they do there is a chance of putting together the files manually using a disk editor, e.g. Runtime’s DiskExplorer. The file info option in GetDataBack shows you the clusters it uses for the recovery of the certain file. If GetDataBack was using a false FAT, check the "Ignore Fat" options in the options dialog and re-run the scan. Check point 3. Try other file system entries, that come close in size and position to the partition you want to recover. We will gladly assist you in determining which entry to choose please contact our Technical Support Department for more information.

If you want to use one of the classic GetDataBack versions, here are some suggestions: If you don’t know which file system you had on your drive before the crash, you can use both of our demo versions of GetDataBack to explore your drive. First of all, you have to download the demos to a working Windows computer and install the software, than connect the crashed drive as the second hard drive and make sure that the BIOS is recognizing the drive. Now you can use the FAT and the NTFS demos to explore your drive. You cannot destroy anything, as long as the drive is not physically damaged, because GetDataBack is a read-only software. After you followed the instructions, with the right version you will receive a recovery tree with your files and folders. You can evaluate the quality of the recovery by clicking Recovery->Open in the main menu. If your files look okay, you can copy them to a safe location on another drive (full version only).

A. Yes, as long as your drive doesn’t have a physical problem, it is safe to use GetDataBack. The program will not change anything on the crashed drive, since it is a read-only software. Install the software on a working Windows computer and attach the hard drive which contains the lost files as a second hard drive to this computer. Make sure that the second hard drive is recognized by the BIOS. Then run GetDataBack and select your bad drive (usually this is DISK1, or HD129 in the classic GetDataBack). Let the program scan your drive. Depending on the size of the drive this will take some time. As soon as the scan is ready you will see a list of possible file systems the program has found. Usually you should select the first file system on the list. In classic GetDataPress click ‘Next’. Now the program will create the tree of the recovered files. After a while you will see a tree with your recovered files and folders. If the files are found you can evaluate the quality of the recovered files. Just select a file you are interested in and press F3 or Enter. If the files look okay, they most likely will be okay after you have copied the recovered files to a safe location on another drive.

• Or consider creating a WinPE Boot Medium and running the recovery software from the boot CD or USB stick. Instructions on how to create such a boot disk and how to integrate the required plugin for GetDataBack can be found on our website. Keep in mind that you will still need enough space on a different drive to copy the recovered files to.

"Permanently deleted" files can be found in their original folder (if still available). Files from "emptied recycle bins" can be found below the RECYCLE directory. Note that these files have lost their original file names, but still have their original extensions. It is also a good idea to use the Search feature.

A. Yes it does. You can recover files whose names are encoded in non-standard character sets. This includes all Unicode character sets, such as Japanese, Chinese, Korean, Russian, Greek… We recommend to perform the data recovery on an NT/XP computer because Win9x/ME does not fully support Unicode.

A. A regular license can be used to recover data from computers owned or controlled by the licensee. Only the licensee can use the software. The software must be installed on only one computer at any given time. A technician’s license can be used for all purposes of a regular license. In addition it can be used to perform commercial data recovery services on computers not owned or controlled by the licensee. Only the licensed technician can use the software. The software must be installed on only one computer at any given time.