How can speech analytics tell if my customer is happy or not – kookoo-cloud contact center grade 9 electricity worksheets


Natural Language Processing. gas unlimited sugar land tx Conventionally, people used programming languages to “speak” to computers. But now, we see Alexa, Siri and Cortana, following instructions we give in our “natural“ language. This is thanks to NLP. NLP or Natural Language Programming is the ability of a computer program to understand natural human language. It is an aspect of Artificial Intelligence.

Very simply speaking, your SA first translates your call recordings to text. It then scans for positive and negative words. It relates each word to the surrounding 5 words. electricity definition physics Then it uses these words as context to understand word meanings. Like humans, machines too get better and better at understanding language through exposure and experience.

Tech wizards are continuously trying to improve SA. Voice will be their next breakthrough. Their machines are being trained to recognize the subtlety of voice inflections. gas leak east los angeles As they study pitch, inflections and silences between words—they will learn to understand voice directly. gaston y astrid lima They’ll measure expressions in speech, that aren’t available in text. For example, if we go back to this sentence:

I am so happy, i never believe i will be this happy again in life, I was working as an air-hoster ( cabby crew ) for 3 years but early this year, i loose my job because of this deadly disease called Herpes virus (HSV), I never felt sick or have any symptom, till all workers were ask to bring their doctors report, that was how i got tested and i found out that am HSV positive that make me loose my job, because it was consider as an STD and is incurable disease, i was so depress was thinking of committing suicide, till i explain to a friend of mine, who always said to me a problem share is a problem solved, that was how she directed me to Dr Peterwise, that was how i contacted him and get the medication from this doctor and i got cured for real, I just went back to my work and they also carry out the test to be real sure and i was negative. Please contact this doctor if you are herpes positive or any STD diseases his email is: or you can call or whatsApp his mobile number on +2349051208634

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