Natural gas and electricity company infinite energy electricity cost in california

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I just spoke with Danny a customer service rep and as I told him he definitely puts the "Service" in customer service. I had some complex issues related to the billing on my account, and let me say first off that Danny was extremely professional, courteous, and competent, but that in itself is a gross understatement. Danny by far exceeded my expectations of a customer service representative. Danny is basically a superhero – "Captain rep"? All kidding aside Danny paid excellent attention as I explained my issues and completely understood them and even the nuances of my issues. He then proceeded to treat me, or at least had me feeling as if I was the most important customer in the world. He treated my issues as if they were his own, he took personal responsibility in making sure they were resolved as well as they could be and left me feeling completely satisfied. He further made sure that I understood how my issues would be resolved and he made sure that I WAS completely satisfied with the outcome. I truly wish all my experiences with any customer service could be handled half as well as the way Danny handled my call. I do not know if Danny’s skill is a testament to his training or supervision at Infinite Energy but I actually feel that it is him personally. I don’t believe that kind of attention to detail, and personal ownership and responsibility can be taught. I believe it is inherent in his character and if anyone deserves the credit besides him it is his parents. Finally, I believe that Danny should be training customer service reps and/or supervising them. Kudos to Danny and kudos to Infinite Energy for recognizing his ability and hiring him.

Glad to be back!!! I definitely have to give praise to Chris Mola and his manager at Infinite Energy again. This guy is a beast with product knowledge and ALWAYS goes above and beyond to make sure I get the best service. I was a customer for 2 years before I moved out of the service area and now I am back and happy to say IE is my electric provider again.Last Friday, I searched the powertochoose website to check out how IE rates compared to others. To my surprise, IE had a higher price then other competitors. I called Gexa Energy since they were the lowest and spoke with Julian and he offered me a plan for 4.5 cents avg per kwh. After spending 5 mins on the phone with the guy, he kept pushing me to sign up. The guy made me feel uneasy and I called Chris to see if he can beat the price. Chris took his time and walked me through the electricity facts label for that plan, and come to find out… the plan was crap. Absolute crap. The real price after hidden fees was 9.1 cents avg per kwh which was way more than IE’s all inclusive rate of 7.1 cents avg per kwh. Chris than walked me through 2 other competitor company plans whose rates were 4 to 5 cents and again the real rates were really 8 cents and 11 cents. Chris than went over with me IE’s facts label so I could see the difference, that IE had no hidden fees and he made sure I understood what I would be signing up for. Chris than took his time to help me break down some other competitor plans where they were closely to IE’s 7.1 cents,. We then found 2 other competitor plans with Cirro Energy and Startrek or Startek or Starwars, whatever you want to call it, who Chris confirmed had IE’s prices beat at 6.7 cents. At this point Chris has been on the phone with me for well over 30 minutes and he completely understood if I needed to go with the competitor’s plan. He just advised me to call them and ask the right questions to make sure they had no extra fees not stated on their fact label. So I called the Starwars company and Maria answered and literally it wasn’t even a minute later where she sounded highly irritated and asked me to spell my name exactly as it appears on my social security card. It was literally in that moment that I realized that I would rather pay an extra $3 a month to get the best customer service ever from Chris and IE then to deal with Maria and the sequel to Star Wars. It’s definitely worth it to pay for quality. I trust Chris and owe him a big Thank you! Chris you are a huge asset to IE and your sincerity and honesty is what makes this customer experience thee absolute best!If you are searching for an electric provider…Infinite Energy is a MUST! You can’t beat what they do for their customers 🙂