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A. Ebay messages is the best method and is the only method that we can guarantee to respond to your question, we have staff answering messages throughout the working day. We guarantee to respond to your ebay message within 1 working day and often much sooner.

Once posted we use ebay’s automated system to send you a dispatch email to tell you that your item/s were sent that day. Once you receive that email, delivery is in progress, and you should expect delivery within the estimated time. Please check your Spam filter if you do not see your despatch email.

A. Yes our postal software will automatically send tracking numbers through your ebay registered email address. Should you not get your tracking number, you will find it within your ebay order details once despatched. If all else fails please just send an ‘ebay message’ us and we will provide it at our earliest opportunity.

If your item does not arrive within 3 working days of your ‘dispatched’ email arriving then please use the tracking number which shows whether there has been an attempt to deliver. If you are unavailable to accept the package, it will be returned to your local Royal Mail sorting office, where you can collect it via the card thru the letter box. In the highly unlikely event that you do not receive your goods a full refund or an exchange will be given.

A. Please check if you have had a note through your door informing you that a neighbour has it, please ask your nearby neighbours if they have taken your item in, if that fails please send an ebay message and we will investigate via Royal Mail.

A. If your item does not arrive within 1 working day of your ‘despatched’ email arriving then please get in touch and we will send you the tracking number, which shows whether there has been an attempt to deliver. Please note, Our couriers (DPD) deliver right up to 5pm so if possible please email the day after your anticipated delivery date.

A. Customers in most EU countries receive their delivery within 4-14 working days, although occasionally it takes a little longer to some countries. Most Worldwide countries receive their items within 10-21 working days. You can find your tracking number within ebay order details once we have sent your despatch email.

A. Currently we send 4-500 items per week internationally and as you can see by our feedback it is very very rare for your item to go missing. On the rare occasions where this happens we will make a claim with Spring Global mail after 28 working days and refund your money.

We find that due to the complex nature of ebay, we cannot set our settings to automatically combine shipping at the best rate when you buy two or more completely different items. Please email us after purchasing multiple items together, we can easily refund any overpayment and always within 1 working day of your email. We normally use a 24 hour courier for all UK combined items.

A. Normally within 2-3 working days of receipt at our PO Box. If you check your ebay order details and paypal account you should see it within 2-3 working days, however if you pay by card it can take a little longer to arrive back on your card.

A. If the size is ‘greyed out’ and says ‘out of stock’ next to it then there is a possibility we may get more in, we update the stock every few days, so please add the item to your watched items and check back within a few days. If the size doesn’t appear at all in the drop down menu then we will not have that size currently.