Pella windows and doors – pella windows are crap! review 2610 complaints board gas efficient suv 2015

Window problems are often due to improper installation by the builder/contractor, which can void the warranty on the window. It’s very hard to hold a builder/contractor accountable, and the companies will point fingers at each other. Make sure you document your complaint very well, and don’t let important deadlines pass without written proof you notified them of the problem. You can find out about one common problem that’s often done wrong, window flashing, on several good building sites like jlconline.com or buildingscience.com

Also, it’s highly recommended you hire a competent expert to inspect and discover exactly why you have these problems. Get legal advice before deadlines run out too. Sometimes a state’s statute of limitations runs LONGER than the builder’s one year warranty but don’t count on it.

It’s not normal for excessive water to be coming in, no matter what they tell you. Many people have very low humidity and still have this problem because something leaking. You can buy small hygrometers to measure the humidity around your house.

I have a Pella Bay window that was put in a new addition on my house. The window leaked from day one in Nov. 2006, seeping water all around the "seat" board and window trim edge. Pella (more the company that handles Pella sales in our Mid Atlantic region) came to my home about 5 times before they decided the problem was with a micro weld on the interior bottom of their window. The weld is supposed to direct the water to the weep holes outside, but was sending a small portion of the water back into the house. Pella agreed to replace the window and pay for the installation.

So the window was delivered to my garage in August 2007 (could have been late July) where we made sure it was put so that no damage could come to it. In September my builder came to install the window. I made sure I was home to see that It went straight from the garage and into the opening without incident. The installation was smooth as silk and I was convinced the problem was cured. Note: We were experiencing a drought all summer and fall. In November we got our first real rain out of the Northeast, which comes at that window. It leaked. I contacted Pella and let them know, and volunteered to double check some things to make sure the problem wasn’t on my end. Then I had to wait for the next good rain.

The day after Christmas it rained and the window leaked like a sieve. It leaked 20 times worse than the other one ever did. We soaked up no less than 4 bath towels of water out of that window seat that day. Obviously I called Pella. They did schedule someone out to my house on Jan. 14th. He was very nice and caulked two spots on the window hardware on the window that he felt hadn’t been done properly during manufacturing. I was pretty sure this wouldn’t take care of it but we are taking corrective steps here, so I was not going to complain.

On Jan. 17th it poured rain. And I took on more water than I care to comment on in just a few hours. I mean a bath towel so wet after less than 4 hours that you couldn’t pick it up without water pouring out of it. —called Pella. The Manager with the distributor told me that his supervisors had told him the problem must be with the installation of the window and that they would come out and water test my window if I pay $3,000 up front. I told him I would call him back since that amount stuck in my throat upon first hearing it. I then went about double checking my window.

There is no problem with the installation. No water is coming in at all from the top or along the sides where the window meets the house. The water as I found with a simple "shower" test (no I did not hose water directly at the window but rather created a specific shower effect against the area where I suspect the water is coming in) and presto, it looks as if that same micro weld problem is happening. I showered only the lower corner of the bay window where the side window meets the front window glass and in just moments…. WATER. Nothing the hose touched had ANYTHING to do with the installation. Not where it meets the house and not where the roof was built over the window. Nothing! So I guess now I have to upfront money to Pella so they can come out and discover that they have another faulty window. Sadly I’m concerned that for them this is now going to be 100% about the cost, but now I have a window that leaks so bad that I’m afraid to not be home during a good rain! I’m calling them to schedule their "water test". I’m hoping this doesn’t turn into a story of -they took my $3K and told me it wasn’t any problem with their window, which I know is not the case. I’ll post up when I have a result, but right now I’m not sure where I stand.