Problems with spectrum – installer cut wires to other services i was paying for – tampa bay – florida (fl) -tampa – st. petersburg – clearwater – page 2 – city-data forum gas yourself

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I understand this is an unusual situation, but I was VERY clear to the salesperson that we were doing this on a trial basis and were going to keep all existing services. He was our only contact with Spectrum until the installers showed up. While it would have been good to double-check that the installers knew I was keeping these services, it was installed while I was working and had a lot of things going on, including meetings, so I couldn’t be very involved. And while good practice, it is not my responsibility to ensure that important pieces of information are communicated throughout their company. When you place a product order with a company do you then call their warehouse to talk to the person that is filling your order to make sure they grab the correct items? And yes, the salesperson worked for Spectrum, he was not an independent consultant.

While the fact that this happened is annoying, what is more frustrating is that no one in the company would own the mistake. The salesman never returned another call or text message after the install date (surprise, surprise), and the customer service reps just said "you’re only legally allowed to have one cable provider" (wrong) and "it’s our policy to remove all other utilities that are similar to what you’re having installed". They did not offer to send someone out to fix it, or to reimburse me for the cost of having it fixed by the original vendor. They made a mistake that damaged my property / services and did not take responsibility for it. That is why I was upset.

I understand this is an unusual situation, but I was VERY clear to the salesperson that we were doing this on a trial basis and were going to keep all existing services. He was our only contact with Spectrum until the installers showed up. While it would have been good to double-check that the installers knew I was keeping these services, it was installed while I was working and had a lot of things going on, including meetings, so I couldn’t be very involved. And while good practice, it is not my responsibility to ensure that important pieces of information are communicated throughout their company. When you place a product order with a company do you then call their warehouse to talk to the person that is filling your order to make sure they grab the correct items? And yes, the salesperson worked for Spectrum, he was not an independent consultant.

While the fact that this happened is annoying, what is more frustrating is that no one in the company would own the mistake. The salesman never returned another call or text message after the install date (surprise, surprise), and the customer service reps just said "you’re only legally allowed to have one cable provider" (wrong) and "it’s our policy to remove all other utilities that are similar to what you’re having installed". They did not offer to send someone out to fix it, or to reimburse me for the cost of having it fixed by the original vendor. They made a mistake that damaged my property / services and did not take responsibility for it. That is why I was upset.

I get it, though. Back when our former townhouse development was getting pre-wired for FIOS, their installers cut the underground coax run for our existing Comcast service. It was a development where all of the services are buried and apparently the original feed to our unit was replaced and they did not run the replacement along the same path, so nobody was expecting to be anything buried in the area.