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Returns must be requested within 30 days of original purchase date and items must be returned in their original condition, unused, and in their original packaging. A restocking fee of 20% may be assessed upon completion of returns made as a result of the buyer changing their mind, the product purchased is no longer needed, the buyer purchased the incorrect product or is incompatible with their existing system. Original shipping charges may also be deducted from the return.

Any return received that fails to meet our requirements in regards to the condition of the merchandise being returned (Used, Installed, Not in original packaging, or otherwise not in its original condition) will be assessed a 50% restocking fee.

Return shipping will be paid at the expense of the buyer. Exceptions will be made for a return being made due to a mistake by AutoTruckToys (Incorrect part(s) being shipped, etc.). In the unlikely event of this occurring, AutoTruckToys will provide a return shipping label or call tag upon the approval of the return request. At our discretion, we may ask for the buyer to provide photos pertaining to the product condition prior to return request approval. AutoTruckToys will waive any restocking fees that would otherwise be imposed for returns that are being made due to an error.

**Note** In-order for the merchandise to be classified as “shipped incorrectly” the buyer would have to receive a different part number than what was ordered on their initial eBay order. Merchandise purchased that does not fit properly due to a buyer mistake will not be considered as an “incorrect part shipment”. It is the buyer’s sole responsibility to verify the merchandise will fit their specific vehicle prior to purchase. AutoTruckToys urges buyers to make inquiries by seller-contact or use other references such as the manufacturer application guide if they are unsure about fitment prior to purchase and shipping.

All returns will be refunded within 5 business days of receipt at our returns facility. All refunds will be provided back to your original payment method used on eBay. AutoTruckToys will not refund to any alternate payment methods under any circumstance. The refund amount will be for the price of the returned merchandise minus any restocking fee that may apply to the order. **Returns due to AutoTruckToys error are exempt from restocking fees.

If a buyer receives merchandise that is deemed defective, AutoTruckToys will attempt to remedy the situation by issuing a replacement unless the buyer specifically requests a refund. AutoTruckToys may ask for pictures to expedite the process of either a replacement or refund. AutoTruckToys will issue a return label or call tag to retrieve the defective merchandise or in some cases, at our discretion, we may advise the buyer to dispose of or field destroy the original merchandise.

All return information should be included on the shipping label. If AutoTruckToys is providing a return shipping label or call tag, this will already be arranged for you upon return label delivery in your approved return request as an attachment, or alternatively if a call tag is issued the shipping carrier’s driver will apply the label upon retrieval. If the buyer writes on the merchandise packaging, it will be considered “not in original condition” resulting in a 50% restocking fee.

AutoTruckToys recommends that buyers purchase return shipping insurance on their returned package. AutoTruckToys is not responsible for damages that occur during return transit. If the buyer’s return is damaged by the shipping carrier, the buyer will be notified via seller message. The buyer will then need to communicate with their shipping carrier for reimbursement of the returned merchandise and or shipping costs associated with the expense of the return.