Residential customers resistant to changing retail electric providers as price gap closes

In the nine states included in the study, half of delighted customers (overall satisfaction scores of 900 or higher) say they “definitely will not” switch providers, while 37% of pleased customers (750-899) and 25% of indifferent customers (550-749) say the same.

Additionally, indifferent customers indicate they would consider switching for a cost savings of $30 a month, and pleased customers cite a threshold of $35 a month. D cypha electricity Delighted customers are most resistant to switching, citing a level of $46 a month to consider switching.

“Historically, the key differentiator between retail electric providers and regulated providers has been price, but that price gap has shrunk,” said Andrew Heath, senior director of the utility & infrastructure practice at J.D. Gas explosion Power. Electricity electricity song “So, despite the best efforts of those providers to persuade customers to switch, they’ve been unsuccessful because customers don’t feel incentivized to do so.”

The study also shows that, in the past 12 months, customers have been shopping less often. Gas water heater reviews 2013 In Texas, only 16% signed up with a new provider (vs. E gasoline 18% in 2015) and only 41% renewed their service (vs. Electricity balloon experiment 44%). Electricity calculator In the other states, only 20% signed up with a new provider (vs. Gas 91 23% in 2015) and only 25% renewed their service (vs. Electricity magnetism and electromagnetic theory pdf 27%).

Nonetheless, overall satisfaction with retail electric providers in Texas is 730, an increase of 15 points from 715 in 2015. Grade 9 electricity test and answers Overall satisfaction in the other eight states averages 646, an improvement of 14 points from 632 in 2015. E 87 gasoline While Texas achieves the highest score overall, New York (680) performs highest among the other eight states.

The study measures retail electric providers in competitive markets by examining satisfaction among residential customers of the 91 ranked providers in nine states across five key factors: price; communications; corporate citizenship; enrollment/renewal; and customer service. Power outage houston report An additional factor, billing and payment, is measured in Texas. Satisfaction is calculated in a 1,000-point scale.

Connecticut: Ambit Energy ranks highest in Connecticut for the second consecutive year with a score of 735 and performs particularly well in the factors of communications and enrollment/renewal. 3 gas laws Town Square Energy (715) and Connecticut Gas & Electric (684) follow in the rankings, performing above the Connecticut average (671).

Illinois: Nordic Energy ranks highest in Illinois with a score of 686, performing particularly well in the factors of communications, corporate citizenship and enrollment/renewal. 76 gas station hours Following in the rankings are AEP Energy (682) and Ambit Energy (644), performing above the Illinois average (627).

Maryland: Maryland Gas & Electric ranks highest in Maryland with a score of 695 and performs particularly well in the factors of communications, corporate citizenship and customer service. K gas oroville Following in the rankings are Direct Energy (683) and WGL Energy (669), performing above the Maryland average (662).

Massachusetts: Green Mountain Energy ranks highest in Massachusetts with a score of 702 and performs particularly well in the factors of price, communications and corporate citizenship. Gas efficient suv 2010 Direct Energy (677) and Massachusetts Gas & Electric (672) follow in the rankings, performing above the Massachusetts average (656).

New Jersey: New Jersey Gas & Electric ranks highest in New Jersey for the second consecutive year with a score of 711 and performs particularly well in the factors of price, communications and corporate citizenship. Gas city indiana post office Ambit Energy (687) follows in the rankings, performing above the New Jersey average (676).

New York: Agway Energy ranks highest in New York with a score of 769 and performs particularly well in the factors of price, communications, corporate citizenship, enrollment/renewal and customer service. E gaskell north and south Green Mountain Energy (709) and New York Gas & Electric (700) follow in the rankings, performing above the New York average (680).

Ohio: Dynegy Energy Services ranks highest in Ohio with a score of 638 and performs particularly well in the factors of price and communications. Electricity video ks1 IGS Energy (628) and FirstEnergy Solutions (620) follow in the rankings, performing above or equal to the Ohio average (620).

Pennsylvania: Green Mountain Energy ranks highest in Pennsylvania with a score of 709 and performs particularly well in the corporate citizenship factor. Wireless electricity how it works AEP Energy (706) and IGS Energy (705) follow in the rankings, performing above the Pennsylvania average (669).

Texas: Champion Energy Services ranks highest in Texas for the second consecutive year with a score of 793 and performs particularly well in the factors of price, billing and payment, communications, enrollment/renewal and customer service. Zyklon b gas effects First Choice Power (770) and 4Change Energy (769) follow in the rankings, performing above the Texas average (730).

The 2016 Retail Electric Provider Residential Customer Satisfaction Study is based on responses from 20,000 electric retail residential customers of the 91 ranked retail electric providers in nine states regarding their experiences with their retail electric provider. Electricity history united states Online interviews were conducted August 2015 through June 2016.

Media Relations Contacts John Tews; J.D. Electricity 1 7 pdf Power; Troy, Mich.; 248-680-6218; media.relations@jdpa.com Geno Effler; J.D. Electricity generation definition Power; Costa Mesa, Calif.; 714-621-6224; media.relations@jdpa.com

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