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Conducting extraordinary performance appraisals is an essential skill for every manager. The performance appraisal is the single most effective tool a manager an use for performance improvement. Appraisals serve as an opportunity to provide constructive feedback and coaching as well as a time to give recognition and inspiration. Not only do great appraisals improve employee performance, but they strengthen manager performance as well. After all, managers cannot truly succeed until their employees do. The extraordinary performance appraisal is not born out of a single meeting. Rather, it’s a continuous year round process. Performance appraisals are only meaningful when they have direct, ongoing influence on an employee’s behavior and performance. And the appraisal won’t have any influence if it’s something that you only think about just one day out of the year. This program covers: Preparation Documentation Performance Logs Conducting a job analysis Employee Self-Appraisals Best practices for appraisal forms Best practices for appraisal meetings Keeping appraisals objective and job related Goal setting Follow through

Unconscious bias is in the news. gas exchange in the lungs occurs in the From Silicon Valley to Wall St. to Main St., the impact of implicit bias is real and damaging to the workplace. Bias gets in the way of making good decisions in hiring and promoting. It also has a big impact on your employees and workplace in general. The vignettes illustrate how unconscious bias affects hiring, promoting and the functioning of a team and then demonstrates action steps to counter your personal bias. At the completion of training, each participant will: 1. Become aware of the impact of unconscious biases on themselves, their colleagues, and their workplace. 2. Understand that even unconscious biases can be defeated. 3. Learn how to employ 5 practical strategies to identify and counter their own unconscious biases. The training package includes the video, a comprehensive Leader’s Guide that outlines a 90-minute workshop, a post-test handout, Powerpoint presentation, and a pack of 25 reminder cards. English DVD also includes French Subtitled version at no charge.

Let’s face it. Being a manager these days is tough. We’ve all got a lot on our plate, and there are days then some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days:it’s difficult to attract and retain good people. The only thing that works is having the courage to coach. Effective coaching is the single most important factor in employee development today. Courage 2 Coach turns common sense into common practice with a our-step process that can be applied to any employee performance situation. Based on the national best-selling video program, The Courage to Coach , the completely updated video – Courage 2 Coach provides hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. An inherent part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. Courage 2 Coach outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step-call it like you see it. electricity and magnetism connect to form You will also learn how to reach an greement on the problem, develop an action plan for correcting the problem and follow up with the employee. This program helps the organization: Increase manager effectiveness Enhance employee job satisfaction Minimize potential lawsuits After completing the Program, manager/supervisors will be able to: Start a coaching conversation Coach an attitude problem Coach an employee who won’t take you seriously Ask a good performer to do more Document actions with an employee who’s not geting the message DVD includes Facilitation/Participant Materials ELearing-Classic course 2 and 4 hour Options also available.

"Am I making it easier or harder for my customers?" Many customers these days are not hap-py with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? They want service that’s efficient and painless, with minimal effort on their part; in other words, customer service made easy. This video training program will help you deliver just that. "Customer Service: Make It Easy!" rein-forces 4 essential customer service con-cepts: Acknowledge, Observe, Listen and Act. First, you’ll see how frustrating it is for customers when these concepts are forgotten. Then you’ll see how to make the customer experience easier. electricity experiments for preschoolers Throughout the program, you are asked to consider, "Am I making it easier–or harder–for my customers?" If you consis-tently use the concepts demonstrated in the video, you will make it easier. And that, more than anything else, builds cus-tomer loyalty. Key Training Points: Customers want service that is efficient and painless, requiring minimum effort on their part. 4 Concepts to Make Customer Service Easy: Acknowledge Observe Listen Act To be effective, these concepts must be used together, consistently. Leaders Guide

TheCutting Edge Simple English Seriespackage was designed by psychologist Eve Ash, linguistics expert Dr Fran Byrnes and features comedienne Erin Brown and a team of talented performers from the Cutting Communication Comedy Series. It comprises 20 ground-breaking programs that combine psychology, linguistics and instructional design to engage learners of English. Each video includes tips and encouragers for new learners, simple chatting examples of language in use, grammar and language rules, words and expressions and opportunities for learners to copy examples in real time. Included in the package are PowerPoint slides, activities and handouts, certificates and full scripts. And if required, Closed Captions can be accessed. Each episode takes the following form: 1. Introduction 2. Chatting 3. Grammar 4. New words 5. Funny things we say 6. Listen and repeat 7. Tips This CUTTING EDGE SIMPLE ENGLISH SERIES follows the success of the CUTTING EDGE BASIC ENGLISH SERIES and the CUTTING EDGE ENGLISH AT WORK SERIES, and takes English to its simplest level for new starters to the language. It can be used in a wide range of language learning situations, in classrooms and for self-study. The series can be used for learners prior to using the BASIC ENGLISH and the more advanced ENGLISH AT WORK SERIES.

TheCutting Edge Simple English Seriespackage was designed by psychologist Eve Ash, linguistics expert Dr Fran Byrnes and features comedienne Erin Brown and a team of talented performers from the Cutting Communication Comedy Series. It comprises 20 ground-breaking programs that combine psychology, linguistics and instructional design to engage learners of English. Each video includes tips and encouragers for new learners, simple chatting examples of language in use, grammar and language rules, words and expressions and opportunities for learners to copy examples in real time. Included in the package are PowerPoint slides, activities and handouts, certificates and full scripts. arkla gas pay bill And if required, Closed Captions can be accessed. Each episode takes the following form: 1. Introduction 2. Chatting 3. Grammar 4. New words 5. Funny things we say 6. gaston y la agrupacion santa fe Listen and repeat 7. Tips This CUTTING EDGE SIMPLE ENGLISH SERIES follows the success of the CUTTING EDGE BASIC ENGLISH SERIES and the CUTTING EDGE ENGLISH AT WORK SERIES, and takes English to its simplest level for new starters to the language. It can be used in a wide range of language learning situations, in classrooms and for self-study. The series can be used for learners prior to using the BASIC ENGLISH and the more advanced ENGLISH AT WORK SERIES.

How To Stamp Out Bullying at School & In the Classroom Teach Students HOW TO take a Stand Against Hate, Racism and Intolerance Offering insight into different facets of bullying at school, the Anti Bullying collection goes beyond the bystander, the bully or the victim, to get to the underlying causes of bullying in the classroom. Host Keith Deltano uses serious comedy to show students why they do what they do, how to change their behaviour as well as the tools and resources to ignite powerful dialogue and prevent bullying in the classroom. DVD 1 – Anti-Bullying Scenarios Play-by-Play: 10 Powerful Messages with Follow-up Questions Using comedy clips to address bullying in a way that captivates students, this program shows students how they can change their behaviour. It defines the four forms of bullying – physical, verbal, exclusion and online and encourages bystanders to be upstanders and challenges students to take a stand against hate, racism and intolerance. Students will learn how much damage they can do to others and themselves through the misuse of social media. They will discover that much of what they put online is permanent and that cyber bullying is a prosecutable offense. It takes a look at the different roles of the victim, bully and bystander, along with actual ways the bystander can intervene and how the victim can stop being a victim. Deltano challenges the youth and adults in the audience to contemplate how they view each another. The scene "Labels Lie" is about acceptance. It shows students how to make new friends by reaching out and encourages students to stop judging each another by appearance, speech, or economic status. It talks about trash throwing and trash catching, haters and hate catching, bullies and bystanders and takes the unusual approach of addressing the mindset of the bully as well as those being bullied. (54 min) DVD 2 – How to Bully Proof Your Classroom: Strategies for Teachers An ideal tool to empower teachers, this workshop gives teachers, administrators and district supervisors, simple strategies they can use to reduce bullying in their schools. Educators will learn how to break down social hierarchies and cliques, how to help excluded students become included and how to deal with online bullying. Administrators and teachers will learn a simple system and how to empower other parents and students to live a bully free life. (74 min) DVD 3 – How to Bully Proof Your Teen: Strategies for Parents Empowers and educates parents to help build resilient teens and teaches them how to handle bullying situations. They will learn how to teach a non-emotional response when dealing with a classroom bully as well as strong character building skills to "bully proof" their teen. It shows parents how to deal with classroom drama, texting and social media sites such as facebook and instagram. Parents discover how to monitor, use technology and control the use of social media in their home and how to monitor and limit the amount of time teens spend on social media sites. (47 min)

Heroin is an extremely addictive Opioid drug that’s synthesized from Morphine. gas prices going up or down Heroin can be snorted, smoked, or injected and usually comes in a white or brown powder substance. Its estimated that almost ¼ of all people who use Heroin once become addicted. Teen Heroin Abuse is a growing danger in our youth. The image of a listless young heroin addict collapsed in a filthy, dark alley is obsolete. Today, the young addict could be as young as 12 years old, play video games and enjoy the music of his generation. They can appear smart, stylish and bare none of the common traces of heroin use, such as needle marks on their arms. Because it is available in various forms that are easier to consume and more affordable, heroin today is more tempting than ever. The number of teenagers aged 12 to 17, who used heroin at some point in their lives has increased by 300%. A young person who might think twice about putting a needle in his arm may more readily smoke or sniff the same drug. But this is falsely reassuring and may give one the idea that there is less risk. The truth is that heroin in all its forms is dangerous and addictive. Student Discussion Includes Why is Heroin use so prevalent with today’s youth? Why would a teen choose to take Heroin in the in the first place? What does Heroin look like? What are some of the street names for Heroin (junk, skag, smack, thunder)? What does Heroin do to your brain? Does alcohol, synthetic drugs or oxycodin lead to Heroin use? Where do teens find Heroin? What is chipping? What are some of the changes in behavior that may indicate a teens dependence on Heroin? What are some of the short term and long term effects of using Heroin? Is Heroin addiction treatable?