Russells – poor customer care, review 495682 complaintsboard gas works park seattle


My fiance purchased a washing machine and gas south later a HP notebook from Russells in Knysna. Few months later she was retrenched. She went to the store to complete necessary documentation and was told to make no further payments. Few months later went back to purchase a fridge only to be declined due to the previous account laying at their legal department. We were told that enquiries would be made and we would be contacted.. we never were. Following weekend we went back and nothing had been done. I added reports on Hello Peter and was then contacted by the area manager who promised to have it sorted out.. it never happened. After more reports on Hello Peter, I was contacted by Esther van Rooyen is the complaints manager, she promised to have it sorted out once and for all and that it would take approximately 14 days to be cleared. Last week we applied for vehicle finance and was declined to find that my fiance was still on ITC from Russells.. this is now 2 years ago that she was retrenched in 2009 power in costa rica

On 04 Dec ’10 we bought a lounge suite from Russells in East Rand Mall for cash. Within the 1st month, the material on one of the couches came loose from the fixed cushions. We reported the matter to the branch on 19 Jan ’11. The stock clerk went out of her way to arrange for the couch to be collected and sent to the supplier for repairs on 29 Jan ’11. Montani returned the couch to Russells, claiming it had been fixed. Russells returned the couch to us on 18 Feb ’11. To our dismay electricity projects for grade 6, it was not fixed. I phoned Russells on the same day, whilst the delivery guys was still present. Russells advised that we take the matter up with the Supplier Montani. Montani was not interested in the complaint, and merely offered to fetch the couch again to have it fixed, keeping it again for 3-4 weeks, leaving me with nothing to sit on whilst entertaining guests. Obviously I refused, as they were given the opportunity already. Russells was contacted to either replace or refund, but to no avail. They also said they can only have it fixed. Now finally the couch material is torn where it came loose. Russells was contacted again and still just offered to have it fixed. I want a replacement or refund.

My mother bought a TV Set 32inch Sansui from Russells April 2017. Earlier this year she encounter problems with the TV as it showed Blur visions. She then took the TV to Russells for assistance. She was told it was out of guarantee however she must electricity questions and answers pdf leave it as they will see what they can do. After 2 weeks they contacted her to fetch the TV only to find out nothing p gasket 300tdi has done and the Screen is also broken, they also didn’t was to take accountability of the broken Screen as well that the TV is working at all now. I went to Russells today, 12 March to enquire about the issue and I was told that nothing was done on the TV for whole 2 weeks, only the paper work that was done also there’s nothing they do as it was out of guarantee. My argument is that, how can they keep the TV for 2 weeks only paper work nothing else was done. Why they didn’t tell the customer same day that they will not electricity vocabulary words do anything on the set.They didn’t even check what was wrong and what was said by the customer was indeed the case. Why the customer was not given option to whether to repair the TV and pay the cost if need be, instead they contacted her to fetch it. The broke the screen and didn’t have the audacity to inform the customer. My mother noticed that at home and they lost the remote control as well. I am very disgusted with this kind of service Russells provide to my mother