Tips on reducing cable and phone bills from ethically ambiguous experts – the new york times

But first, one not-so-small matter: When BillFixers calls, acting as its customers’ agents and armed with information from their bills, its representatives actually pretend to be their customers. Impact of electricity in the 1920s They do not identify themselves as being from BillFixers, and companies on the other end of the calls never know the difference.

The laws seem to be murky. Gasket t 1995 The Federal Trade Commission, the Federal Communications Commission and the Consumer Financial Protection Bureau declined to comment.

A spokesman for the Tennessee Division of Consumer Affairs also declined to comment. Electricity synonyms A spokeswoman for the state office where one of the brothers, Julian Kurland, a lawyer, had to register when he passed the bar, pointed me to the state’s rules for professional conduct for lawyers, which include prohibitions against engaging in “conduct involving dishonesty, fraud, deceit or misrepresentation.”

Does pretending to be your customers amount to any of those words, even when not acting as their lawyer? The state’s Board of Professional Responsibility for lawyers would have to determine that after a hearing and an investigation, which would presumably require a complaint. Gastronomia y cia “The greatest publicity we could ever have is if Comcast sues us,” Julian Kurland said. Electricity and magnetism worksheets 4th grade “Maybe they’ll shut off our Internet.”

Neither Time Warner Cable nor Comcast was able to find any term of service that BillFixers was violating. Electricity billy elliot karaoke with lyrics “To protect our customers, we do verify certain pieces of information to make sure that their private information is not being used without their permission,” a Comcast spokeswoman, Jenni Moyer, said in an e-mailed statement. Gas 66 About half of BillFixers’ calls go to Comcast, and it reports no trouble with getting past Comcast’s screening.

Time Warner Cable, for its part, said it did not approve of BillFixer’s approach. Gas leak chicago “Legal or not, lying or misrepresenting yourself is rarely a good thing,” said Bobby Amirshahi, a company spokesman.

It’s far from the first choice of the Kurland brothers, either. Arkla gas pay bill When they started their company in 2014, they tried varieties of “We’re calling on behalf of” scripts, but companies would not work with them.

BillFixers’ terms and conditions, which most people probably don’t read, say that by signing up, you’re authorizing the company to act “as an agent on your behalf.” Its FAQ page, which perhaps a few more people skim, says that “to save you hassle, we’ll just call using your name, but if you prefer a little hassle, you can call your provider and add us as official authorized users.” Photo

Besides, they argue, they are on the side of the angels here. 6 gases “I don’t feel an ethical responsibility to the companies,” Ben Kurland said. Electricity in the 1920s “I feel a responsibility to our clients. Electricity physics definition If the companies would let us negotiate upfront, we would, but they’ve gone out of their way to make that difficult.”

Still, at least one other similar company, BillCutterz, engages in three-way calls with its customers and their service providers. Gas after eating BillCutterz will also sometimes become an authorized user on customers’ accounts, according to its founder, Barry Gross, or it uses other measures that do not involve impersonation. Electricity wikipedia simple english Can it still make money? “Absolutely,” Mr. Electricity invented timeline Gross said. P gasket 300tdi “I’ve had friends get a lot richer than me by walking the gray line or into the dark, and that’s not my style.”

Whatever your feelings about BillFixers’ ethics, let me be clear about my own thoughts about the company, which I first read about on the website of the tech and consumer journalist Bob Sullivan. Gas jet I do not endorse the way the company conducts itself when initiating calls. Electricity notes physics Its negotiating tactics, however, are clever.

■ Start with the “Cancel My Service” option on your service provider’s phone tree. Hp gas online login The representatives themselves echo this, saying things like “If you have trouble, just come to retention,” and “Seriously, call us back before your 12-month discount is up!” It’s a game, and they want you to come out and play.

■ But play nice. Grade 6 electricity “The main thing is to be superfriendly,” Ben Kurland said. Electricity word search pdf “The reps get yelled at all day, every day, and they hold a lot of power.” Also, his brother, Julian, noted that if you aren’t courteous, you never know when, say, your DVR might accidentally disappear from your service.

■ Come to the call prepared, since the representatives may want to know what prices you are seeing elsewhere. Electricity generation If you’re getting solicitations from competitors, keep them. Gas in oil lawn mower If not, look up offers online.

■ If you have a television subscription of some sort, the companies will often offer HBO or other premium channels free for some period of time. Ortega y gasset obras completas Don’t like television? Ask for something else instead. Static electricity in water When customers are thinking about canceling, companies are often willing to offer faster Internet speeds or other upgrades.

■ Ask for a new-customer discount if all else fails. Electricity and circuits class 6 cbse Time Warner Cable gave one to a long-tenured customer on one call I listened to. Mp electricity bill payment online jabalpur Mr. Gas 47 cents Amirshahi, the company spokesman, said that calling an old customer “new” is not a lie since the service packages change constantly.

■ Customer service professionals often have the ability to hand out a one-time credit to aggrieved customers or just ones who are down on their luck. Electricity and circuits physics So ask for one, even if it’s on top of a newly lowered monthly bill. Gas vs electric water heater savings Hats off to AT&T Wireless, which gave $100 to a BillFixers customer after Peter Zimbicki, a senior associate at BillFixers who was pretending to be the customer, claimed that he’d had a lot of unexpected bills recently.

■ Be patient. Gas vs electric oven efficiency One of Mr. Gas in dogs symptoms Zimbicki’s go-to lines when representatives ask permission to put him on hold is this: “I have plenty of time.” This encourages cable or wireless employees to spend a few more minutes scraping together whatever discounts they can.

■ Ask whether any lower price requires a contract, commitment or any other word that sounds similar. Electricity bill saudi electricity company BillFixers avoids new contracts; best not to be locked in, so you can negotiate again next year.

■ Once you have a firm offer, write down the details and call back. Static electricity zap It isn’t real until you can get another representative to repeat the new price. Electricity per kwh BillFixers found this out the hard way in its early days when it billed its customers for its negotiating service, only to find that when the bills came, the discount was not as much as the company originally negotiated.

■ After a year, do all of this again and repeat ad nauseam. Gas city indiana newspaper The absurdity of this is not lost on the Kurland brothers. Gas 0095 They haven’t figured out how to get a robot to make these calls, so if their business gets much bigger, they will be creating one call center to call another call center all day long. Gas finder rochester ny “We’ve stumbled into a surreal corner of capitalism,” Ben Kurland said. Electricity questions and answers physics “But it’s a deeply pleasant thing to be taking money from Comcast and their ilk and being able to provide jobs while doing it.”

When he puts it that way, it’s hard not to root for him just a little. Gas and water company But our financial lives would be so much easier — and way fewer people would be tempted to misrepresent themselves in pursuit of savings — if companies could simply offer the best deal to every customer all of the time.