Villa direct – completely irresponsible, review 175190 complaintsboard electricity worksheets for grade 1


I checked into my condo that I rented on February 20th, 2009. Upon checking in, apparently the previous renters needed a crib and it was still in the unit. I called and asked to have it removed. We left the next morning and was gone to Sea World all day. Upon coming back to the rental unit on Saturday night at 8:300pm, the crib was still in the unit. I called and left another message with the answering service. We left the unit the next morning at 9:00 am to go to Disney. When we came back at 8:00 pm that night of Sunday the 22nd, we saw that the electricity how it works front door to the unit was completely wide open. Not just unlocked, completely wide open. We carefully entered the unit thinking that someone was there. We did not find anyone in the unit. The crib was now gone, so apparently during the day, Villa Direct came and took it. Instead of ensuring that the door was closed, they just left and left the door wide open. I had an iPod stolen and $400 dollars cash stolen as well. I called the office and they told me to call the police, which I did. Osceola County Sheriff’s office sent Deputy Wilder who filled out a report, Incident # 09I017113. Villa Direct sent someone out that night who apologized and said that they would get with me the next day. As of today, March 10, 2009, Villa Direct has yet to contact me. They are completely incompetent and I am forced to pursue some means in order to hold them accountable. Talk about some sorry individuals, they don’t have any idea what customer service is about. The should at least give me a credit equal to my loss because they are totally to blame bp gas prices ny. Don’t use them!

This company is totally irresponsible and are a bunch of liars. I had a problem with ROACHES in the house that I rented. The carpets were filthy and disgusting. THe sheets gas out were nasty and had some stains in it and the comforter had some type of white bodily fluid on it. I called and was treated like I wasn’t even a guest. Not to mention, the supposed manager Rebecca Perez would never come out to speak with me. She did absoloutely nothing to fix the situation and wouldn’t give me my money back. What type of management is that, that’s pathetic. When I came into the office, she still wouldn’t speak to me but I knew who she was and when one of the doors was opened as another employee was coming out I saw her stuffing her big fat mouth and sitting on her fat ###. She wasn’t on the phone with a customer as I had been told. That whole company should be shut down. THere are numerous complaints about this same unit I stayed gas vs diesel rv in. All they wanted to do was blame it on the owner and say that they did not pay to have things fixed in the house. But it’s funny to me that the unit next door that they managed was in the same condition. These people are a bunch of ### and something needs to be done to stop them!

My family and I rented a four bedroom house, I requested a pet friendly house over the phone. When we arrived Sunday night, the house was clean, but had some wear and tear, so I called villadiect but they were closed for the day so I called the next morning to report what I saw.the living room furniture was old and stained but I didn’t mind to much as this is a pet friendly house, as the carpets were old as well. The pingpong table in the garage was was barely standing on its own and there was a baby stroller and old toys thrown everywhere. There was a 20 dollar toy Foosball table that was missing a leg too. A week after our vacation ended, I was charged 573.00, for a broken Foosball table. So I called an explained about this matter only to be charged an additional 500.00 for having pets that they claim I never told them I had and for stained up old living room furniture they claim my dogs did. My dogs stayed kenneled when we were not at the property. This is an outrage and the gas and water company more I Google villadirect the angryer I get for not looking them up before booking. The bed mattress were springy, the TV in the master bedroom an living room had 23 cable channels, and the other 3 TVs did not even have a cable outlet to plug into. The c gastronomie vitam TVs were very old too. For the amount of money this was a terrible experiance and I highly recommend using another company other than villa direct.

My family and I have booked with Villadirect the last foud years. We have stayed at 101 Happy Memories, Floridian Retreat, Royal Floridian, Bostonian, and Mickey’s Hideaway Villa. The Royal Floridian was the cleanest. I was extremely pleased. The following year we booked the Floridian Retreat. The carpets were filthy but the home was roomy and everything else was clean. We called to complain about the carpet but noone came to clean. The next year was the Bostonian. Beautiful spacious home but there was an awful spell coming from the kitchen. They sent maintenance to fix the dishwasher but the smell was still atrocious. Then the next year we booked the Mickey’s Hideaway Villa. This is when the terror began. Upon checking in the house was dirty and the carpet was terrible. We had to complain eon gas card top up and they sent someone to shampoo the carpet. Carpet was so filthy until the dark spots could not come clean. Sheets were dirty. After returning from the park there was a gas leak in the home due to an old gas stove and the fire department and the gas company along with the police department came. After inspection the gas company gave us a pink slip that stated no one could go back to the home. We called Villadirect all night. They had to get permission to place us in another home. Due to short notice they placed us at 101 Happy Memories. The washer and dryer was so old until we could not wash anything. The cleaning crew marked the home as clean but dirty sheets were laying on the sofa and nothing was done upstairs. The carpet was filthy. It was horrible customer service and it took them over two hours to place us somewhere. They were unconcerned and never came to check on us. Terrible attitudes and they do not understand the importance of customer service. My family size is 14 so we vacation together and always pay over $2000 for the weekly stay. Due to being gas efficient cars 2010 inconvenienced and could not take groceries from the home they only reimbursed us $189. Can you believe that!!! We are a family that has booked with them and pay good money. However what I did notice is that All Star Vacation Home van came and checked on each person in that resort that booked with them. I would not recommend Villadirect to anyone until they clean up their act. By the way, I went on the website and no longer see Mickey’s Hideaway Villa as one of their properties. Villadirect should have refunded us more and should have been more considerate. They should have also came to check on us. By the way I wanted to see just how they clean their properties. Are you ready for this: There are hispanic families (mom, dad, and children) doing the cleaning. They wash sheets with no detergent. They take the sheets off the beds and just throw them in the power quiz questions washing machine. No clorox no detergent. NASTY!!! This was all during Spring break of 2014. Yes this is November and i am still upset. Villadirect please get your act together as word of mouth is the best form of adverstisement.