What a lost opportunity – review of springhill suites moab, moab, ut – tripadvisor gas variables pogil answers extension questions

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This could have been a great place – unfortunately it is not. It is the small annoyances negating the wonderful pool area (which we could not use – too cold & windy) and good location. Most people rave about closeness to Arches, but you will end up driving to the town for meals anyway, likely more often than driving to the Arches gate (and you drive many miles within Arches).

Probably most disappointing is the room design. Most notable is the bathroom, with the ever dirty floor (staff needs some training in using a mop and clean water – Moab is a red dirt area) and the dangerous 2nd door between the counter/sink and toilet/shower. The door handle is right in your face. I quickly learned to use toilet sideways, but my wife got a bad face bruise during the first night. IF that 2nd door has to stay, at least they should replace the door handle with some sink-in handle and padding. The ‘sitting area’ (better described as kid’s bedroom) has only one chair, and it is very dark. But for anyone staying longer, the worst is the lack of storage. Because there is only one very small and narrow closet with wire… Being ‘Marriott faithful’ and coming to Moab for decades, we always wondered why there is no Marriott. Last year, finally, we finally got a new Fairfield Inn. This year we chose even newer Spring Hill Suites. This could have been a great place – unfortunately it is not. It is the small annoyances negating the wonderful pool area (which we could not use – too cold & windy) and good location. Most people rave about closeness to Arches, but you will end up driving to the town for meals anyway, likely more often than driving to the Arches gate (and you drive many miles within Arches). Probably most disappointing is the room design. Most notable is the bathroom, with the ever dirty floor (staff needs some training in using a mop and clean water – Moab is a red dirt area) and the dangerous 2nd door between the counter/sink and toilet/shower. The door handle is right in your face. I quickly learned to use toilet sideways, but my wife got a bad face bruise during the first night. IF that 2nd door has to stay, at least they should replace the door handle with some sink-in handle and padding. The ‘sitting area’ (better described as kid’s bedroom) has only one chair, and it is very dark. But for anyone staying longer, the worst is the lack of storage. Because there is only one very small and narrow closet with wire shelves and no drawers, you are forced to live from your luggage (for which there is no place either). As hikers, we spent most of our time outdoors, and hence our interaction with the hotel staff was minimal. We did not need help from the only person staffing the reception area, and our only request (running out of facial tissues) was resolved within 10 minutes. Though, being always ‘welcomed’ to our floor by opened door to messy utility area is not what I expect at an upscale facility. The best about the breakfast is that it is served from 6:00 AM, and it has all the basics (do not expect restaurant treatment, but buffet is good). Rooms facing south get a river and valley view, but beware that on the 2nd floor you may be blessed with a street lantern shining into your window all night and curtains that do not close enough. The Moab hotel pricing is a world of its own. But rating this place as Category 8 (same as for example Marriott Marquis San Diego Marina) is ludicrous. You may justify the prices by the competition without misleading about the hotel category. This is category 5 at best (if you can and do use the pool). More Show less

Dear valued guest, I want to apologize for your stay not being what you expected. I understand the frustration with your stay not going as planned. I am sorry that the weather was not good enough for you to enjoy the pool area. This is a great place to relax in one of our four hot tubs. I do hope you were able to at least enjoy one of our fire pits. It is true, we are limited on meals that are close to our property, we are working to see what options we might get with places being able to deliver to our location. We are looking to have some added food options in the near future that is within walking distance. As for our room design, I do want to say we are sorry that the room you were in did not meet your needs. We do have a wonderful family suite that is designed to have more room to enjoy more space. I would have been more than happy to get you moved to a room that was facing the river side if the lights by the courtyard were a bother. I understand a restful nights sleep is important. I hope we may get the chance to show you the stay you desire. Sincerely, Liz Denton Assistant General Manager Springhill Suites by Marriott

The main reason for my rating is the terrible management (or maybe there is no communication between them and the front desk staff???) that ignores every issue that is brought up to them!!! Even things that are dangerous! The hotel itself is a newer property in a great location. They have a nice pool and good breakfast. This is where the nice things end… On arrival we inquired about a quiet room on a higher floor, which is also clearly noted in my Marriott Rewards profile. The lady at the front desk told us that they did not have any and put us in a loud room on the ground floor right next to the pool and outside sitting area where people sit until late at night (we have 3 small kids!). Miraculously a top floor room appeared immediately after our firmer intervention. The next day I was trying to pick something up that my son dropped on the floor next to the floor lamp and the lamp shade fell right on my head breaking a mercury-containing lightbulb. There were pieces of glass everywhere on the carpet. I called the front desk immediately to tell them that the room needed a special cleaning (because of the glass and mercury) and it was not safe for us to stay there with small kids. The lady at the front desk did not believe me. She sent a housekeeper and the housekeeper agreed that we needed to change rooms. At first they offered to move us to another loud room right over late-night party area. We said no and got moved to another room. Well…. at 9:30PM we needed to move all our belongings and 3 half-asleep kids by ourselves! Nobody from the hotel offered any help! The only thing I was told when I went to pick up keys for the new room was that the their engineer said that there were no mercury-containing bulbs in this hotel as I was making this all up. I attached a picture of a bulb that was broken…. Unbelievable! In the new room the beds were clean but the bathroom floor was filthy, there were stains on the bathroom door of unknown origin, there was no shampoo, and there was a weird smell. I brought it up again to the front desk’s attention the next morning and all they did they sprayed the room with some disgusting air freshener. They did not wash the floor and forgot to replace floor matts and towels…. So I had to call them again….It seems like they are very understaffed and it shows. In addition, my husband slipped in the bathtub while taking a shower! There are no bath mats in the rooms! I have never seen it in any hotel. Good thing he is not an older lady who with such an impact could have ended up with her bones broken. Lawsuit waiting to happen! Finally, the hotel is not cheap for what their offer. I would expect much more for over $300 per night!